Shipping policy

Last updated: 20 August 2026

Digital fulfilment only

Every VoltCatalog product is a digital vehicle directory. No vehicle, scooter, e-bike, battery, charger, component or physical parcel is shipped.

Delivery method and timing

After successful payment, access is normally delivered in the Shopify order-confirmation email immediately. Payment review or technical issues can delay delivery for up to 24 hours. Customers are responsible for entering a correct email address and checking spam or junk folders.

If access does not arrive

Contact voltcatalog@zohomail.eu or use the Contact page with your order number. We aim to respond within 1–2 business days and will verify the order before reissuing access.

Access updates

Access is personal to the purchaser. Third-party directory links and information can change; when reasonably necessary, VoltCatalog may replace a link with an equivalent access route. Unless the product page expressly promises ongoing updates, the purchase covers the directory supplied at delivery.